Relating to my job as an optometrist, we need to build rapport and ultimately trust. Obviously, our intent is not to prove someone guilty but to make patients feel comfortable sharing their eye problems to provide solutions.
So, why am I talking about police interrogations and my job? I want to point out how deliberate the process of detective talking to the suspect or person in question. It’s carefully thought out. Looking at optometry, we have courses and post qualification courses on glaucoma, myopia control, contacts lenses etc. But nothing on rapport building, patient interaction (as far as I’m aware).
The art of taking getting to know the other person. Are these skills you are born with? Or develop as you go along with your job? Does patient interaction deserve its own category of learning? Can it be improved by deliberate review and practice? I think this skill can be sewn, watered and harvested to be passed on to others. What do you think?
Thanks for reading and all the best for the week ahead.
Ngā mihi nui,
**I want to say the YouTube algorithm isn’t some evil contraption out there to get us addicted. All it does is sort what is thought to be to most relevant content in hopes of keeping us entertained.